Cookies policy.

What are cookies?

A cookie is simply a technology for remembering something about you.

Without cookies, a website is like a goldfish who loses its memory every time you visit a new page. Once you visit a new page, it doesn't remember who you are.

Now this can be a good and a bad thing. Without any memory, a website can't do a lot of stuff. It can't let you log in, because it forgets who you are. It can't let you buy anything, because it forgets what you're buying.

But it also means it can't track you. At Helpman, we use cookies on our customers' knowledge bases to provide insightful reports to Customer Support teams. We don't use cookies for targeted advertisement. It helps our customers in order to provide a better support to their own users.

For further information about cookies, we suggest to browse the Cookies & You website. They provide this short video to explain what is a cookie.

Details about the cookies we use

HelpmanSession cookie
Allows us to provide basic services to you as a visitor.
MixpanelPersistent cookie
Provides us aggregated data around usage and web traffic. You can opt out of Mixpanel tracking by visiting: https://mixpanel.com/optout/.

Your own choice

You can choose to instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. The Cookies & You website provides a useful guide about disabling cookies.

Unless you elect to disable cookies through your browser, your continued use of Helpman's websites and services constitutes your agreement to our use of cookies.

Changes & questions

Helpman may update this policy once in a while, depending on external tools being added to our stack.

Questions about this cookie policy? Please get in touch and we’ll be happy to answer them!